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PrinterArchive

Troubleshooting

Paper Jam Guide

Most paper jams are caused by media, loading, or worn pickup components. This guide explains how to clear a jam safely and how to reduce repeat jams.

By PrinterArchive EditorialEdited by PrinterArchive Editorial

A paper jam is usually a media or feeding problem rather than a serious fault. The priority is to clear it without forcing parts, then to address why it happened.

  1. Power off the printer

    Turn the printer off before opening covers or reaching inside, for safety and to avoid damage.

  2. Locate the jam

    Open the covers the printer indicates and find where the paper is caught along the paper path.

  3. Remove paper gently

    Pull the jammed sheet slowly and steadily in the natural direction of travel. Avoid tearing it; remove any small remnants.

  4. Check for fragments

    Confirm no torn pieces remain in the path, as fragments cause immediate repeat jams.

  5. Reload paper correctly

    Fan the stack, align it to the guides, and do not overfill the tray. Misaligned or overfilled trays are a common cause.

  6. Power on and test

    Turn the printer back on and print a single test page to confirm normal feeding.

Reducing repeat jams

  • Use media within the printer's supported weight and size range.
  • Keep paper dry and flat; damp or curled paper jams more often.
  • Do not overfill the tray and keep guides snug but not tight.

Frequently asked questions

Why does my printer keep jamming?
Common causes are unsuitable or damp media, overfilled or misaligned trays, torn paper fragments left in the path, or worn pickup components.
Should I pull jammed paper hard?
No. Power off first and pull slowly in the direction of the paper path to avoid tearing paper or damaging the mechanism.
How do I stop repeat jams?
Use supported, dry, flat media, avoid overfilling the tray, align the guides, and ensure no fragments remain in the path.

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